Return and Refund Policy
Welcome to Rouge Cosmetics! We are committed to providing you with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below.
Returns
Eligibility for Returns
- Items must be returned within 07 days of receipt.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required (e.g., order number, receipt).
Non-Returnable Items
- Sale items and gift cards are non-returnable.
- Items that have been used or damaged by the customer are not eligible for returns.
How to Return an Item
- Contact our customer service team via email at rougecosmeticspk@gmail.com or WhatsApp at 0355-6400000 to initiate a return.
- Provide your order number and reason for the return.
- Our team will provide you with instructions on how to send your item back to us.
Refunds
Refund Process
- Once we receive and inspect your returned item, we will notify you via email.
- If your return is approved, we will process your refund.
- The refund will be credited to your original method of payment within 7-10 business days.
Late or Missing Refunds
- If you haven’t received your refund within the specified time frame, please check your bank account or credit card statement.
- If you still have not received your refund, please contact us at rougecosmeticspk@gmail.com or WhatsApp 0355-6400000.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at rougecosmeticspk@gmail.com or WhatsApp 0355-6400000.
Shipping
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
We are here to assist you and ensure your satisfaction with Rouge Cosmetics.
